Shipping Policy
Thank you for shopping with MAGA Collections (operated by Balos Commerce LLC). This Shipping Policy explains how and when your order is processed, shipped, and delivered. By placing an order, you agree to the terms below.
1. Free Shipping
We offer free shipping on all orders within the United States. There are no minimums and no hidden handling fees — the price you see at checkout is the price you pay.
2. Order Processing Time
Orders are typically processed within 1–3 business days after they are placed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day. During high-volume periods or promotions, processing may take slightly longer.
3. Shipping & Delivery Time
Once your order has shipped, delivery typically takes 3–7 business days. In total, most orders arrive within approximately a week to a week and a half from the date they are placed. All delivery windows are estimates and are not guaranteed, as final delivery is handled by the carrier.
4. Order Tracking
As soon as your order ships, you'll receive an email confirmation with a tracking link so you can follow your package every step of the way to your door. If you don't see this email, please check your spam or promotions folder. If you still can't locate it, contact us at support@magacollectionsus.com and we'll send your tracking details.
5. Shipping Destinations
We currently ship to addresses within the United States only. We do not offer international shipping at this time. We are unable to redirect or fulfill orders outside the United States.
6. Shipping Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable due to an address error, we will contact you to arrange reshipment, which may require an additional shipping charge. If you notice an address mistake, contact us immediately at support@magacollectionsus.com and we'll do our best to correct it before your order ships.
7. Lost, Stolen, or Delayed Packages
Once your order is handed off to the carrier, delivery is in their hands. If your tracking shows your package as delivered but you cannot locate it, please check around your delivery area and with members of your household, then contact the carrier. If you still need help, reach out to us at support@magacollectionsus.com and we'll assist you in following up with the carrier or filing a claim where applicable. We are not responsible for packages that are lost or stolen after the carrier confirms delivery, but we will do our best to help resolve the situation.
8. Items Damaged in Transit
If your order arrives damaged, please contact us at support@magacollectionsus.com within 14 days of delivery and include a photo of the damage if possible. We'll make it right with a replacement or refund. See our Return & Refund Policy for more details.
9. Delays Beyond Our Control
Estimated processing and delivery times may be affected by circumstances beyond our control, including carrier delays, weather, natural disasters, high-volume holiday periods, and other disruptions. We appreciate your patience and will help however we can if a delay occurs.
10. Questions
For any questions about shipping or your order, contact us by email at:
Balos Commerce LLC d/b/a MAGA Collections
63 DeMott Avenue, Clifton, NJ 07011
Email: support@magacollectionsus.com