Return & Refund Policy
At MAGA Collections (operated by Balos Commerce LLC), your satisfaction matters to us. We back every order with a 60-day money-back guarantee. If you're not happy with your purchase, this policy explains how to return it and get your money back.
1. Our 60-Day Money-Back Guarantee
You may return any item within 60 days of the delivery date for a refund. All items are eligible for return, and items may be returned in any condition. To qualify, you simply need to request your return within the 60-day window by contacting us at support@magacollectionsus.com.
2. How to Start a Return
Starting a return is easy:
- Email us at support@magacollectionsus.com within 60 days of delivery.
- Include your order number, the name on the order, and the item(s) you'd like to return.
- We'll reply by email with the return address and simple instructions for sending your item back.
Please wait to receive our return instructions before shipping anything back, so we can make sure your return is processed correctly.
3. Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method and keeping your tracking number, as we cannot be responsible for returns that are lost in transit and not received by us. You are responsible for the item until it reaches us.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you received the wrong item, please contact us at support@magacollectionsus.com within 14 days of delivery and include a photo of the item if possible. In these cases, we will make it right by arranging a replacement or refund, and we will cover return shipping where a return is required.
5. Refunds
Once we receive your returned item, we will inspect it and notify you that we've received it. Approved refunds are issued to your original payment method, typically within 5–10 business days after we receive the return. Please note that, after we issue your refund, it may take additional time for your bank or card issuer to post it to your account.
Because shipping within the United States is free, there are no shipping charges to refund on a standard order.
6. Late or Missing Refunds
If you haven't received a refund you're expecting, first check your bank account or payment method again, then contact your bank or card issuer, as processing times vary. If you've done this and still have not received your refund, please contact us at support@magacollectionsus.com and we'll help.
7. Exchanges
If you'd like a different item, the fastest way is to return your original item under this policy and place a new order for the item you want. If you have questions about an exchange, email us and we'll be glad to help.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@magacollectionsus.com. If your order has not yet shipped, we will cancel it and issue a full refund. If your order has already shipped, it will be handled as a standard return under this policy.
9. Questions
We're here to help by email. For any questions about returns or refunds, contact us at:
Balos Commerce LLC d/b/a MAGA Collections
63 DeMott Avenue, Clifton, NJ 07011
Email: support@magacollectionsus.com